Troubleshooting User Invitation Emails
If a user on your team hasn't received their invitation email, this guide provides a few simple steps to help you resolve the issue.
1. Common Reasons for Missing Invitations
Email delivery can be tricky. Before resending the invitation, check these common causes:
- Spam or Junk Folder: The most common reason is that the email was automatically filtered. Please ask the user to check their Spam or Junk folder.
- Blocked Group Emails: Many companies have rules in place to block emails to groups/distribution lists, say to [email protected] from external email addresses. This is to prevent spam from propagating to many people. These emails are silently deleted/blocked. If you are using a group email address, talk to your IT team and allow access to emails from our domain, terminusapp.com.
- Full Mailbox: The user's email inbox may be full and unable to receive new messages.
2. How to Resend an Invitation
If you've checked the issues above, you can resend the invitation from the user management page. There are two ways to get there.
Option 1: Manage Users
This is the most direct path to the user list.
- Navigate to Manage Users > Users.
- Find the user who needs the invitation. Their status is marked as Pending.
- Click the dropdown arrow next to the Pending status and select Resend Invitation.
Option 2: Project Settings
You can also access the user list through a specific project's settings.
- Navigate to Project > Settings > Users.
- Find the user in the project's user list.
- Click the dropdown next to their Pending status and select Resend Invitation.
Both methods will immediately send a new invitation email to the user.
Still Having Trouble?
If the user still doesn't receive the email after you've resent it, please contact our support team. We'll be happy to investigate the issue for you.